P O L I C Y

When booking an appointment with SHELLEY MILNE BROWS & BEAUTY, you are adhering the the below Terms and Conditions
 
 
CANCELLATIONS & RESCHEDULING OF APPOINTMENTS
 

Shelley Milne Brows & Beauty requests 24 hours notice of cancellations or rescheduling of appointments under 1 hour. Failure to do so, will result in the full charge of the booked appointment. Failure to pay this charge will result in their account being suspended to prevent any subsequent appointments being booked with Shelley.

Appointments that require booking 1 hour or longer, will be charged a £10 deposit. 
48 hours notice is required in order to rearrange or cancel these appointments, failure to do so will result in loosing your deposit. 
All deposit will be redeemed against the appointment booked. 

(For Cosmetic Tattooing, see below) 

 

NEW CLIENTS or CLIENTS WHO HAVE NOT BEEN FOR 6 MONTHS -

New Clients and clients who have not been to Shelley for 6 month will require a patch test no later than 48 hours before LVL, Brow/Lash tinting or Henna. If the patch test is not arranged or collected before the 48 hour period, Clients will not receive the treatment and will still be charged the FULL price. Failure to pay the charge, will result in their accounts being suspended to prevent any subsequent treatments being booked. 
 
COSMETIC TATTOOING & REMOVAL 
  • A non refundable or transferable £75 deposit is required to hold a specific slot with SMBB
  • SMBB will allow the booking to be rearranged with 1 months notice, after this period you will loose the deposit when rearranging
  • The deposit cannot be transferred to alternative treatment unless SMBB has given permission to do so. 
  • Any cancellations will result in loosing the deposit.
  • All subsequent Cosmetic tattooing treatments are an additional fee.
  • I offer free consultations for clients to discuss what they want to achieve and for me to answer any queries. If the consultation is cancelled or rebooked within 24 hours,  I will take a £15 deposit in order to hold another slot. This deposit will be redeemable against any permanent make up appointments booked.